This is why we are differentOur Approach

Strategy works. We believe in a collaborative process that engages our clients from project start all the way through deployment.

Engage

Strategic Conversation

We begin all engagements with kick-off meetings to
refine your objectives and strategic goals with the
understanding that technology should empower your
business, not hold it hostage.

  • Identify main project objectives
  • Solidify the problem statements
  • Establish a project timeline
  • Assemble a working group

Understand

Clarify Needs, Requirements and Outcomes

We focus on understanding your business and what drives it so that we can counsel you appropriately. At the project level this means defining and agreeing to processes and requirements. With this knowledge in hand our team proposes multiple approaches, tests the outcomes and validates the ideal solution.

  • Document requirements and business processes
  • Propose a range of solutions
  • Assess outcomes
  • Gain consensus on a top-level approach
  • Agree on project management processes

Create

Innovate, Architect and Design

We create the experience and technology framework that facilitates the desired customer interaction with your brand, products and services.

  • Develop macro systems and information architecture
  • Produce wireframes and user interaction models
  • Identify and address business and technical risks

Refine

Road Test the Vision

Before we begin the development process, we feel it is essential to validate that all of the 'moving parts' –
design, technologies, and the resulting user experience – meet high-level business objectives and low-level
requirements.

  • Develop micro-level documentation
  • Lead a deep-dive with the working group
  • Ensure every nuance is thought through in detail
  • Obtain consensus and sign-off to proceed
    to execution

Execute

Build the Solution

Based upon final refinements to the solution, our design and technology teams engage to develop and implement your project. Execution happens in iterations where you get to see progress and comment on product direction. A strict change management process is used to ensure that project delivery is not compromised.

  • Implement the solution as designed
  • Communicate with client iteratively
  • Manage development teams
  • Incorporate client feedback and refinements

Validate

Build Launch Foundation

Our team follows a prepared Test Plan document to demonstrate that the delivered solution meets the project requirements.

  • Demonstrate passing of test cases
  • Verify complete requirements coverage
  • Develop the foundation to launch the solution

Launch

Bring the Solution to Life

The product launch process is highly dynamic and complex. A multitude of factors such as infrastructure rollouts, field operations, content migration, user training, and many others come into play. Our team works closely with all stakeholders to ensure that all constraints are accounted for as the solution is brought to life.

  • Production readiness review
  • Detailed examination of launch plan with all stakeholders
  • Assignment of roles and responsibilities
  • Re-examine risk management and mitigation strategies
  • Obtain approval to launch
  • Launch

Partner

Monitor Business Outcomes

Our team remains connected to the project, monitoring performance and user feedback and attending to any issues that arise.

  • Capture and analyze feedback
  • Identify refinement opportunities
  • Measure delivered value