Madison Square Garden wanted to provide their luxury suite holders with an enhanced in-suite experience and turned to OMNIGON to create an online concierge experience for them.
MSG turned to OMNIGON to create a scalable, PCI-compliant dual-portal system – one accessed by suite holders and the other one for MSG club services staff –featuring an interactive catering and merchandise ordering system. OMNIGON first needed to provide the strategic review of both existing technology platforms, and required processes and protocols around the way the finished system must function.
The suite holder portal allowed MSG clients to choose events, select catering, purchase merchandise and send e-invitations to their guests. The Club Service staff use their portal to place and manage orders, increasing their accuracy and providing the suite holders with an unprecedented level of service.
This system increased order accuracy and saved MSG hundreds of thousands of dollars within the first year. It also leveraged existing investments in technology and adhered to standards and levels of compliance that the company required. This project is a great example of the way clients can leverage OMNIGON’s strategic planning and oversight, expertise in systems integration, and industry leading user experience capabilities.