The eight Essential Steps

Our tried and true process guides our team from project inception to a successful completion.

En1 Strategic Conversation

Engage

Strategic Conversation

We begin all engagements with kick-off meetings to refine your objectives and strategic goals with the understanding that technology should empower your business, not hold it hostage. In our first sessions we seek to:

  • Identify main project objectives
  • Solidify the problem statements
  • Establish a project timeline
  • Assemble a working group
Ud2 Clarify Needs, Requirements and Outcomes

Understand

Clarify Processes, Requirements and Outcomes

We focus on understanding your business and what drives it so that we can counsel you appropriately. At the project level this means defining, and agreeing to, processes and requirements. With this knowledge in hand our team proposes multiple approaches, tests the outcomes, -and validates that the ideal solution is indeed workable and sustainable.

  • Document requirements and business processes
  • Propose a range of solutions
  • Assess outcomes
  • Gain consensus on a top-level approach
  • Agree on project management processes
Cr3 Innovate, Structure and Design

Create

Innovate, Architect and Design

We create the experience and technology framework that facilitates the desired customer interaction with your brand, products and services.

  • Develop macro systems, data and security architecture
  • Produce wireframes and user interaction models
  • Identify and address business and technical risks
Re4 Road Test the Vision

Refine

Road Test the Vision

Before we begin the development process, we feel it is essential to validate that all of the 'moving parts' – design, technologies, and the resulting user experience – meet high-level business objectives and low-level requirements.

  • Develop micro-level documentation
  • Lead a deep-dive with the working group
  • Ensure every nuance is thought through in detail
  • Obtain consensus and sign-off to proceed to execution
Ex5 Build the Solution

Execute

Build the Solution

Based upon final refinements to the solution, our design and technology teams engage to develop and implement your project. Execution happens in iterations where you get to see progress and comment on product direction. A strict change management process is used to ensure that project delivery is not compromised.

  • Implement the solution as designed
  • Communicate with client at each development iteration
  • Manage development teams
  • Incorporate client feedback and refinements
Ve6 Build Launch Foundation

Validate

Build Launch Foundation

Our team follows a prepared Test Plan document to demonstrate that the delivered solution meets the project requirements.

  • Demonstrate passing of test cases
  • Verify complete requirements coverage
  • Develop the foundation to launch the solution
Ln7 Bring the Solution to Life

Launch

Bring the Solution to Life

The product launch process is highly dynamic and complex. A multitude of factors such as infrastructure rollouts, field operations, content migration, user training, and many others come into play. Our team works closely with all stakeholders to ensure that all constraints are accounted for as the solution is brought to life.

  • Production readiness review
  • Detailed examination of launch plan with all stakeholders
  • Assignment of roles and responsibilities
  • Re-examine risks management and mitigation strategies
  • Obtain approval to launch
  • Launch
Pt8 Monitor Business Outcomes

Partner

Monitor Business Outcomes

Our team remains connected to the project, monitoring performance, user feedback and attending to any issues that arise.

  • Capture and analyze feedback
  • Identify refinement opportunities
  • Measure delivered value