The eight Essential Steps
Our tried and true process guides our team from project inception to a successful completion.
Our tried and true process guides our team from project inception to a successful completion.
We begin all engagements with kick-off meetings to refine your objectives and strategic goals with the understanding that technology should empower your business, not hold it hostage. In our first sessions we seek to:
We focus on understanding your business and what drives it so that we can counsel you appropriately. At the project level this means defining, and agreeing to, processes and requirements. With this knowledge in hand our team proposes multiple approaches, tests the outcomes, -and validates that the ideal solution is indeed workable and sustainable.
We create the experience and technology framework that facilitates the desired customer interaction with your brand, products and services.
Before we begin the development process, we feel it is essential to validate that all of the 'moving parts' – design, technologies, and the resulting user experience – meet high-level business objectives and low-level requirements.
Based upon final refinements to the solution, our design and technology teams engage to develop and implement your project. Execution happens in iterations where you get to see progress and comment on product direction. A strict change management process is used to ensure that project delivery is not compromised.
Our team follows a prepared Test Plan document to demonstrate that the delivered solution meets the project requirements.
The product launch process is highly dynamic and complex. A multitude of factors such as infrastructure rollouts, field operations, content migration, user training, and many others come into play. Our team works closely with all stakeholders to ensure that all constraints are accounted for as the solution is brought to life.
Our team remains connected to the project, monitoring performance, user feedback and attending to any issues that arise.